Tweet When a customer is displeased with the service you’ve promised to provide, whether it be in your restaurant or retail store or any other category that deals with people, why does one think that a simple “I’m sorry” is going to remedy things? If you truly want to convert a bad experience into a [...]
Archive | June, 2011
Repairing Countertop Warmers
Tweet Summary – Countertop warmers keep pre-cooked foods warm. In this Tech Talk, learn how to replace all 4 components that could fail in your countertop warmer. Critical Note – Never run the warmer without water! For best results, use the model and serial number on your warmer to identify the right part or call 1-888-388-6372 [...]
How to Remove Hot Used Fryer Oil Safely
Tweet A commercial deep fryer is a vital piece of restaurant equipment in any kitchen. But as anyone who has worked in a commercial kitchen knows, they can also be high maintenance when it comes to cleaning. Changing the heating oil is a constant chore, especially in higher volume establishments, and while dirty oil means [...]
Why Restaurants That Offer Discounts Dominate Top U.S. Brand Rankings
Tweet There has been much discussion about discounting in the restaurant business over the past few years. Many in the industry worried that serial discounting would forever cheapen their brand and condition customers to be coupon hunters rather than loyal patrons. That’s why it was interesting to see the results of a comprehensive study released [...]
Choosing Stick Mixers For Your Commercial Kitchen
Tweet A stick mixer is a hand-held, electronically powered device that allows chefs to mix large amounts of sauces, soups, and stews during preparation and cooking. The motor connects to a long shaft with an attachment on the end that rotates at a high speed, making large-scale mixing projects manageable in a busy kitchen. Stick [...]
Video: Sushi Zanmai Restaurant’s Turbo Air Mega Top Prep Table In Action
Tweet Our Product In Action series continues with Sushi Zanmai restaurant in downtown Boulder, CO. Zanmai has some of the best sushi in Boulder and a great atmosphere – complete with weekend karaoke and killer happy hour specials. If you’re ever there, be sure to check out the mussels appetizer and the firecracker sushi rolls. [...]
Restaurant Management Tips: Engineer Your Menu
Tweet The menu is often the first thing your customers see when they decide to eat at your restaurant, and sometimes might even be the thing that convinces them to come inside in the first place. But you’d be surprised how many restaurants spend little or no time on menu design, and as a result [...]
Menu Engineering: Combo Meals Make Customers Think Value
Tweet No matter what kind of restaurant you run, from fast casual to fine dining, combo meals can help your customer make a choice that makes them feel like they’re getting a deal, even if the combo costs exactly the same as the a la carte menu. This is backed up by a study conducted [...]
Restaurant Management Tips: Cross-Training
Tweet The food service industry can be a brutal business, and sometimes the differences between making it and breaking are very, very thin. As the manager, you have a lot on your plate – from training and supervising employees to running budgets and purchasing new equipment and supplies. This series is intended to help you [...]
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Fixing Commercial Fryers
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A Glossary of Restaurant Lingo, Slang & Terms
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Fixing Commercial Oven Problems
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Troubleshooting Gas Range and Oven Problems
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Fixing Gas Ranges
- World Baking Day Word Search
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Photo Contest: Win a Metalfrio Beverage Cooler
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50 Honey & Bee Facts
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Should Social Media Be Used to Shame No-Shows?
- Mother’s Day Word Search
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Morgan Sky: I've been trying to remember a term we used for t...
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Tundra Restaurant Supply: Hello Robert, It sounds like you did order the wr...
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Molly Patterson: Wow, these are all great and new to me! Thanks for...
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Robert Duran: Hello Greg , I being reading your articles on tro...
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Anne J. M.: It depends on your electric company's charges by ...
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