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Casual Dishonesty: Any of These Need Your Attention?

By on May 1, 2012 in Restaurant Management and Operations

Tweet Ever seen staff help themselves to food, drink or cash, and they seem to think it’s OK? You call it shrinkage, waste, ‘unders’, discrepancies or theft. What do they call it? It’s the grey areas that cause problems: drinks or food for friends and family, sloppy work that results in waste, or taking home [...]

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How to Give Customers the Extra Information They Want

By on March 26, 2011 in Restaurant Management and Operations

Tweet Beyond recommendations about food & beverage, there are many other questions that locals and tourists ask. Use this list to build your ‘fact file’ for staff, and quiz them regularly to check they’re offering correct answers. #1 issue for most managers is ‘staff motivation and attitude’. The interesting thing is, when staff are helpful [...]

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