Some of you put customer comment cards on your tables and ask that guests fill them out and let you know how you’re doing. I could put money on the fact that you receive more complaints on those cards than praise. Unless someone was given absolutely outstanding service or the …
Read More »Suggestive Selling Sells Itself!
What do you like about your favorite restaurant? I have a few personal favorites and the reasons are simple and I suspect they are the same as yours. I’m talking about casual dining, not the five-star, upscale dining experience. Most of us don’t go to those establishments on a regular …
Read More »Should You Allow After-Shift Drinks in Your Restaurant?
Some restaurants allow an after-shift drink, after which the staff is allowed to hang around and become regular paying customers. The issue has come up in my trainings and I have a definite opinion on it. I prefer that employees do not sit at the bar and drink after their …
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