7 Small Things That Make a Big Difference

Restaurant service is all about details.   Everything from the demeanor of the people at the front door, to the cleanliness of the seats and the restrooms, to the quality and consistency of the food, and the attentiveness of the service are all important.  As is...

6 Steps To Making The Guest Experience Perfect

There are several moments that are crucial to the guest’s perception of your restaurant. In order for service staff and managers to deliver a great guest experience, they must understand these important aspects of the guest experience. Specifically...

Want to Make More Money as a Server? Know Your Liquor

Beverage sales are a great way to increase your check totals.  Since that is what your tips are based on, the higher the better.  In order to do this you must know your liquor.  Not everyone does. A server’s lack of vital bar knowledge can result in lost...