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Trust & Service: Building Customer Relationships One Guest At A Time

By on February 13, 2013 in Server Tips

Tweet There’s no question about it, your servers are the face (and essentially heart) of your restaurant. They’re the windows through which your customers view how you run your business. This being true, it’s important to equip your servers with the skills and tools needed to make you money while leaving the best impression. Servers [...]

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Server

5 Simple Recommendations to Earn Bigger Tips

By on October 18, 2012 in Food Service, Server Tips

Tweet With most Americans eating out 4-5 times a week, it is no wonder the foodservice industry continues to grow even in a slow economy. A server’s position is a main component of a successful restaurant operation. A server’s job responsibilities include greeting guests with friendliness, knowing the menu inside and out, provide high quality [...]

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Serving Plates

Serving: Common Wrong-Ways of Doing Common Things

By on October 1, 2012 in Food Service, Server Tips

Tweet Sometimes in life, the experience we gain, the repetitions we perform, can create a false feeling of perfection. The more times we perform a task without complication, the more we tend to believe that we are performing it perfectly.  This isn’t always the case. A false feeling of perfection is something I have witnessed [...]

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6 Steps To Making The Guest Experience Perfect

By on March 9, 2012 in Food Service, In The Restaurant, Server Tips

Tweet There are several moments that are crucial to the guest’s perception of your restaurant. In order for service staff and managers to deliver a great guest experience, they must understand these important aspects of the guest experience. Specifically these are when the guest is entering the building, being greeted by the server, checked on [...]

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