With most Americans eating out 4-5 times a week, it is no wonder the foodservice industry continues to grow even in a slow economy. A server’s position is a main component of a successful restaurant operation. A server’s job responsibilities include greeting guests with friendliness, knowing the menu inside and out, provide high quality service, maintaining a professional appearance, communicating with staff to ensure guest satisfaction, and a variety of additional side tasks. Research has shown that server’s who earn better than average tips are less likely to be turned over as quickly as industry standards and maintains a better working relationships with co-workers and restaurant guests.
Here are five simple recommendations that will earn you larger tips today.
- Lean or squat down to introduce you by name. This shows you are personable and ready to listen.
- Always smile when speaking to guests. Friendliness is always noticed, people go out to eat to enjoy themselves and have a good time. The last thing they want to encounter is a grumpy server.
- Entertain customers with a fun restaurant fact, joke or puzzle. Reiterating the friendliness aspect of a server’s job description, sharing a quick fun fact shows you’re here to give your guests a pleasant experience.
- Repeat a customer’s order back to them. This one is simple, but it shows you are listening and you care about giving your guests exactly what they want.
- Write ‘thank you’ on the check. One extra reminder that shows your guests you enjoyed serving them.
Severing can be a tough job, the hours can be long and the appreciation sometimes low. However happiness is contagious and chances are if you smile and treat people well they will likely treat you well. Listening to guests and helping them experience an enjoyable dining experience will likely lead to increased tips.