eTundra Categories

A Blog For Restaurant & Food Service Pros

Crocs Work Shoes: Same Function, More Style

Finding a good pair of comfortable black shoes for restaurant workers who are on their feet all day can be a challenge.  Crocs shoes are known for their durability, comfort, and great traction on even the greasiest kitchen floor.  And when Crocs came out with some stylish interpretations of their classic shoe, the food service […]

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Marketing Your Restaurant’s Core Values

In a previous post, I discussed the benefits of implementing Core Value Marketing as part of a successful growth strategy.  This type of program creates a bond with your potential guests while providing tremendous opportunities for free publicity. Most importantly, it allows you to provide much needed support to organizations in your community that need […]

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How to Give Customers the Extra Information They Want

Beyond recommendations about food & beverage, there are many other questions that locals and tourists ask. Use this list to build your ‘fact file’ for staff, and quiz them regularly to check they’re offering correct answers. #1 issue for most managers is ‘staff motivation and attitude’. The interesting thing is, when staff are helpful to […]

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Telling The Customer “No” In The Name Of Culinary Perfection

For most restaurateurs saying no to a customer is something you just don’t do.  Being accommodating is an integral part of what service businesses like restaurants do, and therefore the customer gets what the customer wants. As the New York Times reported recently, a surprising number of restaurants in New York have no problem telling […]

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Why You Should Tell Your Guests To Order Themselves

If you do it right, guest prefer to order themselves.  This has been proven by the advent of interactive electronic ordering kiosks, which have quickly become commonplace in European and Asian quick service restaurants. Americans are finally catching up to their European counterparts when it comes to self-service kiosks.  Early adopters like Jack-in-the-Box have already […]

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