As social media matures and becomes one of the leading elements of Web 2.0, business owners, including those in the food service industry, have started to look for ways to engage customers through sites like MySpace and Facebook.
But just how effective is it to make a Facebook page for your restaurant?
Dunkin’ Donuts launched a two-day Facebook event recently that allowed fans to weigh in on the national chain’s new line of healthy menu options, including bagels, lite specialty coffees, and healthy breakfast sandwiches.
The purpose was to engage customers, boost email signups for Dunkin’ Perks, which runs promos for local markets and reinforces national Dunkin’ Donuts messaging, and get feedback on new items.
Their Facebook page has been up for a year and Dunkin’ has 370,000 fans. They won’t reveal how many people are on the Perks email list, but it’s at least that many.
Those are some pretty impressive numbers. Independent restaurants are starting to get in the game as well, with more and more pages popping up for local eateries across the nation.
So are sales going to go up the minute your Facebook profile goes up?
Well, maybe, maybe not, but the bottom line is having a profile definitely can’t hurt you, and may very well help. If you don’t start bringing in loads of new customers, you’ll at least improve retention among existing ones.
That’s because you can easily keep a conversation going with loyal customers through social media like Facebook. A Facebook profile can be a great way to collect information about your customers and get feedback about your restaurant. You can leverage this information to connect with customers in new ways and expand your email marketing and other campaigns.
You’ll also have a direct way to find out what’s wrong with your establishment and what needs fixing.
And as your restaurant’s Facebook page gains popularity and fans, more people are bound to find out about you as friends of your friends end up on your Facebook page. This form of marketing is still in its infancy and remains an inexact science.
The beauty is that Facebook costs nothing but your time, and at that price a little experimental marketing is too cheap to avoid.