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How to Give Customers the Extra Information They Want

By on March 26, 2011 in Restaurant Management and Operations

Beyond recommendations about food & beverage, there are many other questions that locals and tourists ask. Use this list to build your ‘fact file’ for staff, and quiz them regularly to check they’re offering correct answers. #1 issue for most managers is ‘staff motivation and attitude’. The interesting thing is, when staff are helpful to [...]

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