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6 Steps To Making The Guest Experience Perfect

By on March 9, 2012 in Food Service, In The Restaurant, Server Tips

Tweet There are several moments that are crucial to the guest’s perception of your restaurant. In order for service staff and managers to deliver a great guest experience, they must understand these important aspects of the guest experience. Specifically these are when the guest is entering the building, being greeted by the server, checked on [...]

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Suggestive Selling Sells Itself!

By on September 30, 2011 in Restaurant Management and Operations

Tweet What do you like about your favorite restaurant? I have a few personal favorites and the reasons are simple and I suspect they are the same as yours. I’m talking about casual dining, not the five-star, upscale dining experience. Most of us don’t go to those establishments on a regular basis; we go to [...]

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Restaurant Management Tips: How To Improve Dessert Sales

By on May 24, 2011 in Restaurant Management and Operations

Tweet Any server will tell you the hardest thing to sell is dessert.  The meal has come to an end, customers are ready to go or just enjoy a cup of coffee, and more often than not the dessert menu is met with some pretty stiff resistance.  Add in a climate of tightening belts and [...]

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