With the expansion into the online marketplace came the potential for Tundra to bring business to the national and global fronts, providing large establishments as well as the at-home consumer an avenue to shop equipment and parts from the comfort of a computer. A bare-bones website, constructed and maintained by Michael’s son Ryan Lewis in the early 2000’s, generated a single order on the day the site launched, (“for one cutting board,” Michael laughs) and after a few months the company had carved out a place for itself online.
“The first website was very primitive, very clunky, but it was sort of cutting edge at that time,” Michael jokes. “Then we went on to the second one, and with each one we were able to expand the amount of product we put on. We were able to get deeper into the customer world. We became far savvier with web marketing. I think the rest of that’s history to where [the web] is one of the most significant growth engines in this company today.”
The push into web sales and marketing also added to Tundra’s ability to cater to customers on a different level by providing a convenient, customized shopping experience for larger businesses.
“At that same time we started to get a lot of interest from different groups that we worked with. Restaurant chains. They were interested in utilizing and liked the idea of having their own website,” Rob reflects regarding Tundra’s chain sites. “We were able to create a lot of uniqueness for them. It’s amazing how many people are involved in that and want that. It’s worked out well.”
While technological advances assisted in the company’s growth, it’s a core set of values on which Tundra finds its footing for day-to-day interactions and ethics. Jotted down as Michael left his old company, and unaltered as they were cemented into how business is conducted, the thirteen values are painted on the walls and keep the company focused.
“In fifteen minutes I wrote down the values of what I wanted to take with me from my prior experience and hold on to,” Michael explains. “It was the stuff that was successful or wished to be successful. The things that when we had difficult times held us together. That’s where the thirteen values came from.”
As years progressed and times changed Tundra’s culture continued to blossom, and with more product and sales came more challenges. Adjusting to additional business and providing customer and employee satisfaction may not have always come easy, but working back toward the values that helped form the company proved invaluable.
“That’s the beauty of culture, and values, is that they drift.” Michael says of the Tundra’s strong values. “You know the old saying is ‘to be off the path is to be on the path, because at least you have a path and you know you’re off it,’ and having a core set of values to return to was always a centering point.”
And with that centering point always in mind the business has continued to expand. Bringing high quality parts and equipment to restaurants and cozy kitchens around the world has proven fruitful, and both Rob and Michael see the possibilities for Tundra as endless.
“I think it’s unlimited,” Rob says. “As we go forward, always going back to who we are and what we do and the ability to focus on the customer and take care of them as we have in the past, the future’s bright. There is no limit.”
As Tundra celebrates its 20th anniversary this month orders will continue to ship, customers will continue to browse the showroom, and calls will continue to come in. Those humble beginnings of a three employee effort have grown to a well-oiled 135 person team, with each member contributing to the expansion of ten products to nearly 70,000, and the company’s culture and drive for customer care continues to evolve with no limits in sight.
“It’s been one hell of a ride,” Rob remarks.