Service calls aren’t cheap, particularly when you absolutely need a technician to assist you. But instead of being on the hook for the cost of both parts and labor, try sourcing the part yourself from Tundra Restaurant Supply’s 22,500+ parts selection. You’ll find that accurately deducing the problem yourself, and already sourcing the part, could save you a few bucks. Unsure of what to buy? Give us a at 888-388-6372, live chat with us on the website, or contact us via email at https://www.etundra.com/about/contact-us/.
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Question #1 – Fryer temperature concerns
“My fryer temp goes through the roof and gets too hot. Is this a problem with the thermostat or the high limit? Thanks.” – Jeff
Answer: Test your thermostat
Typically, this would be the thermostat. Make sure you have a good thermometer (like this fryer thermometer).
Set the thermostat to 300 degrees and watch the thermometer. If the gas never turns off until the oil goes over 400 degrees, and the pilot and burners turn off, then the hi limit is doing it’s job and the thermostat is bad.
If you set it to 300 and the burners turn off at 325, then the thermostat just needs to be calibrated. This should be done by a service technician.
If you have more questions, feel free to give us a call at 1-888-388-6372 or contact us online
Question #2 – Inconsistent pilot light
“I have a Tristar not too sure how old it is but it is somewhat temperamental. The pilot light will stay lit sometimes for months and then we have days it doesn’t stay lit for longer than 10 minutes. Is this a thermocouple issue? Thank you in advance.” – Lisa
Answer: The thermocouple
It does sound like a thermocouple issue. With the low price of a replacement, it’s a good practice to just replace them every 6 months just to avoid any interruptions in service.Click here to order a thermocouple from Tundra Restaurant Supply
Question #3 – To repair or replace?
“I have a two year old American Range that has been used a total of 6mos. and now has a small tank leak. It is no longer under the manufacturer’s warranty. The manufacturer was willing to give me a deal on new tank but with shipping and labor I’m still looking at $600. Can the leak be successfully fixed another way? Or a new fryer.” – Ian
Answer: Repair
Unfortunately, there is no easy way to fix a tank leak on a fryer. I’m surprised it developed a leak so quickly, but in general, when a leak develops it is because of metal fatigue from constant heating and cooling and patching won’t change the fact that the metal is worn. I would suggest purchasing a new commercial fryer here